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By Steve Smith


Eugene has a mild climate, but hot summers and sub-zero winter nights are not unknown. Keeping home and office comfortable involves finding the right air conditioning and heating repair in Eugene OR. It's not only comfort, either. The health of family members and co-workers depends on systems that are operating correctly and being maintained properly.

Of course, licensing and certification helps clients know that the technicians that come to their property will be knowledgeable, well-trained, and experienced. Rather than calling a repair service after an emergency has happened, it pays to check out an installation or repair company ahead of time. Knowing that a business has provided satisfactory service over the years, has trained personnel, and has the expertise to diagnose problems and recommend solutions is reassuring. You don't want to be faced with incompetence, sloppy work, or short-term fixes when what you want is a trouble-free system.

These days people are good about posting reviews online when they are happy with a company or when they are frustrated and dissatisfied. Reviews can tell you whether a service company communicates well, answers questions honestly, recommends affordable solutions, and guarantees its work. You can also learn whether you can expect a quick response, adherence to the schedule (like coming Tuesday morning if they say Tuesday morning), and helpful reps who understand a client's needs and desires.

Good companies will have long-term relationships with their clients, wither residential or commercial. Since all HVAC systems require regular maintenance, having a service provider who knows your system, can handle any problems, and can recommend solutions that meet your needs is ideal. A malfunctioning or a dirty system can circulate polluted or contaminated air throughout a home or offices. Many homeowners choose to schedule a regular service call when filters need to be changed, in order to have the tech inspect the system to make sure it's operating correctly.

Dust and dirt are problems, but if a HVAC system becomes contaminated with bacteria, viruses, or molds, it can be a real health hazard. The system that is installed with comfort in mind can make the difference between a healthy environment and one that spreads disease and exacerbates allergies and other respiratory disorders.

Another reason to get certified and licensed service is that the pros will have the right tools and skills to do the job safely. Even having ladders long enough to allow technicians to work is important and not a given. Falls are one of the main hazards of this kind of work, and you don't need accidents on your property.

Then, of course, you expect honesty, especially if you are not educated in the intricacies of the system. You need to be able to trust that the service you pay for is correct, complete, and as affordable as possible. If the firm you find is family and locally owned, so much the better. Dealing with the same people every time means that you know them and they know your system. Whether you have a new installation or need repair and service on an existing set-up, its nice to work with experienced and familiar people.

Good customer service from start to finish, correct diagnosis of problems, the best and most affordable solution, and your satisfaction as the ultimate goal will make for a great experience. Look for a qualified company, read their mission statement, check the customer reviews, and see how they answer your questions. That's the way to know your HVAC system is in good hands.




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